Returns & Refunds Policy

Effective date: 6 October 2026

1. Change-of-mind cancellations for online purchases

For most standard goods bought online by UK consumers, you can cancel the contract without giving a reason by telling us within 14 days after the day you receive the goods.

After telling us you are cancelling, you normally have a further 14 days to send the goods back.

2. How to cancel or request a return

Email ace@aceofraves.co.uk with your order number, the item(s) concerned and whether you are cancelling because you changed your mind or because there is a problem with the goods.

Please contact us before posting a return so we can give you the correct instructions for that order.

3. Return address

Unless we give you a different authorised return address in writing for your specific order, returns should be sent to:

Ace of Raves Ltd
22 Shepherd Walk
Kegworth
Derby
DE74 2HS

This is our address for returns and postal correspondence. It is not our registered office.

Operational note: we are reviewing whether some fulfilled orders should instead be returned directly to our fulfilment partner. We will update this page before using any alternative return address.

4. Condition of returned goods

You may inspect and try on clothing as you reasonably would in a shop. If handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods and this reduces their value, the law may allow us to make an appropriate deduction from the refund.

5. Return postage for change-of-mind cancellations

Unless we state otherwise, you are responsible for the direct cost of returning goods when you cancel because you changed your mind. We recommend using a tracked service and keeping proof of postage.

6. Refund timing and delivery charges

For a valid cancellation, we will refund the amount due using the original payment method unless agreed otherwise. We will also refund the cost of the least expensive standard delivery option we offered where required by law. We may withhold the refund until we receive the goods back or you provide evidence that you sent them, whichever happens first.

Refunds will be made within the period required by applicable consumer law.

7. Faulty, damaged or incorrect goods

If goods arrive faulty, damaged, incorrect or not as described, contact ace@aceofraves.co.uk as soon as reasonably possible with your order number and, where helpful, photographs of the issue. Your statutory rights are separate from the change-of-mind cancellation right above. Where the law requires us to bear reasonable return costs for faulty goods, we will do so.

8. Personalised goods

The legal right to cancel can be excluded for goods genuinely made to your specifications or clearly personalised. We will only treat a product as falling within this exception where that is genuinely the case and it is made clear before you order. A standard item being printed or produced after an order is placed is not automatically treated as personalised.

9. Exchanges

If you want a different size or variant, contact us. Where an exchange is not practical, we may ask you to return the original item and place a new order. This does not affect your statutory rights.