Policies and T's & C's

Terms and Conditions

Terms and Conditions
Last updated: 29 July 2025

These terms and conditions (“Terms”) govern your use of our website https://aceofraves.co.uk and any purchases made from Ace of Raves (“we”, “our”, or “us”). By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Us

Ace of Raves is an online store selling custom ravewear and merchandise.
Email: ace@aceofraves.co.uk
Website: https://aceofraves.co.uk

2. Use of the Website

You must be at least 18 years old or have the permission of a parent or guardian to use our website.
You agree not to use the website for any unlawful or prohibited activities.
We reserve the right to suspend or terminate access to our site if you breach these Terms.

3. Orders

All orders are subject to availability and acceptance.
Once an order is placed, you will receive an order confirmation email. This does not constitute acceptance.
We reserve the right to cancel or refuse any order at our discretion (e.g. stock issues, payment failure, pricing error).

4. Prices & Payment

All prices are listed in GBP and include VAT where applicable.
We accept payment via major debit/credit cards and secure payment gateways (e.g. Stripe, PayPal).
Payment must be received in full before items are dispatched.

5. Delivery

We aim to dispatch all orders within 2–5 working days, stock dependent.
If there are any delays or stock issues, we will notify you by email as soon as possible.
Delivery times are estimates and may vary depending on your location and courier service.
We are not liable for delays caused by third-party couriers or events beyond our control.

6. Returns & Refunds

We want you to love your items, but if something’s not right:

You have 14 days from receiving your order to request a return.
Items must be unused, in original condition and packaging.
Custom or personalised items are non-refundable unless faulty.
To start a return, email us at ace@aceofraves.co.uk with your order number.
Refunds will be issued to your original payment method within 7 days of approval.

7. Intellectual Property

All content on this site (including logos, designs, product images, and text) is the property of Ace of Raves or our licensors and is protected by copyright laws. You may not use or reproduce any content without our express permission.

8. Liability

We are not liable for any indirect or consequential loss arising from your use of our website or products.
Our total liability to you for any loss or damage shall not exceed the total price of the product purchased.

9. Privacy

Please refer to our [Privacy Policy] and [Cookie Policy] for details on how we handle your personal data.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the UK courts.

11. Changes to These Terms

We may update these Terms from time to time. Please check this page regularly. Continued use of the site after changes are posted constitutes acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms:

Ace of Raves
Email: ace@aceofraves.co.uk
Website: https://aceofraves.co.uk

Return and Refund Policy

Refunds & Returns Policy
Last updated: 29 July 2025

At Ace of Raves, we want you to be completely happy with your purchase. If you are not satisfied with your order, please contact us and we will work with you to fix the issue.

How to Contact Us

If there is a problem with your order, email us at ace@aceofraves.co.uk with your order number and details of the issue. We aim to respond quickly and find the best solution.

Returns

You have 14 days from receiving your order to request a return.
Items must be unused, in original condition, and in their original packaging.
Custom or personalised items are not eligible for return unless faulty.
To start a return, contact us with your order details and reason for return.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7 days to your original payment method.
Refunds may take additional time to appear depending on your payment provider.
We do not offer refunds for change of mind unless the product is faulty.

Exchanges & Replacements

If your item is faulty or damaged on arrival, please contact us immediately.
We will arrange for a replacement or repair at no extra cost to you.

Important Notes

Shipping costs for returns are your responsibility unless the item is faulty or incorrectly sent.
We recommend using a tracked and insured shipping method for returns, as we are not responsible for lost returns.

Cookie Policy

Cookie Policy
Last updated: 29 July 2025

This Cookie Policy explains how Ace of Raves (“we”, “our”, or “us”) uses cookies and similar technologies when you visit our website: https://aceofraves.co.uk.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, mobile) when you visit a website. They help the site function properly and collect information about how you interact with it.

2. Types of Cookies We Use

We use the following types of cookies:

Essential Cookies

These are necessary for our website to function and cannot be switched off. They include things like shopping cart functionality and account login.

Performance & Analytics Cookies

These cookies help us understand how visitors interact with our website (e.g. page visits, traffic sources). We use tools like Google Analytics to improve our user experience. Data collected is anonymous.

Functional Cookies

These allow the website to remember choices you make (like preferred language or location) and provide enhanced, more personal features.

Marketing & Advertising Cookies

These cookies may be set by us or third parties to build a profile of your interests and show you relevant ads. They do not store personal information directly but can uniquely identify your browser and device.

3. Managing Your Cookie Preferences

You can manage your cookie preferences through our on-site cookie banner when you first visit our website.

Alternatively, you can control cookies via your browser settings:

Chrome: Settings > Privacy and security > Cookies and other site data
Safari: Preferences > Privacy
Firefox: Options > Privacy & Security > Cookies and Site Data
Edge: Settings > Cookies and site permissions

Please note: blocking certain cookies may affect the website’s performance or your ability to use certain features.

4. Third-Party Cookies

Some cookies may be set by third-party services we use (e.g. Google Analytics, Stripe, PayPal, social media integrations). These services have their own privacy and cookie policies, which we encourage you to review.

5. Updates to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

6. Contact Us

If you have any questions about our use of cookies, please contact:

Ace of Raves
Email: ace@aceofraves.co.uk
Website: https://aceofraves.co.uk

Privacy Policy

Last updated: [29/07/2025]

Welcome to Ace of Raves (“we”, “our”, or “us”). This privacy policy explains how we collect, use, and protect your personal data when you visit our website https://aceofraves.co.uk, make a purchase, or otherwise interact with us.

1. Who We Are

Ace of Raves is an online store selling custom ravewear, including socks and graphic merchandise. We are based in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

2. What Data We Collect

We collect the following types of personal data:

Identity Data – name, username or similar identifier
Contact Data – billing address, delivery address, email address, phone number
Transaction Data – details about payments and orders
Technical Data – IP address, browser type, operating system, and website usage data via cookies
Marketing Data – preferences in receiving marketing from us and communication preferences

We do not collect sensitive personal data (e.g. health, political or religious beliefs) unless you explicitly provide it.

3. How We Use Your Data

We use your data for the following purposes:

To process and deliver your orders
To manage payments, fees, and charges
To communicate with you about your order
To send promotional emails (only if you’ve opted in)
To improve our website, products, and user experience
To comply with legal obligations

4. Legal Basis for Processing

We only process your personal data where we have a legal basis to do so:

Contract – to fulfil your order or provide services
Consent – where you have opted into marketing
Legal obligation – to comply with legal requirements
Legitimate interests – such as improving our services

5. Sharing Your Data

We do not sell or rent your data. We may share it with:

Payment providers (e.g. Stripe, PayPal)
Delivery services (e.g. Royal Mail, couriers)
Website and IT service providers (e.g. hosting platforms)
Legal or regulatory bodies where required by law

All third parties must respect your data and comply with UK data protection laws.

6. International Transfers

Some of our service providers may store data outside the UK. In such cases, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses).

7. Data Retention

We retain your data only as long as necessary for the purposes described, including legal, tax, and accounting obligations. Typically, this is up to 6 years after your last transaction.

8. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (where applicable)
Object to or restrict data processing
Withdraw consent for marketing
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, please email us at ace@aceofraves.co.uk.

9. Cookies

Our site uses cookies to improve functionality and track usage. You can manage cookie preferences through your browser settings or our cookie banner.For more information, see our [Cookie Policy].

10. Contact Us

If you have questions about this policy or your personal data: Ace of Raves

Email: ace@aceofraves.co.uk Website: https://aceofraves.co.uk